Privacy policy
This summary explains how we handle data. It is provided for transparency and is not legal advice — please have your own adviser review your obligations.
Who we are
PRYVELA provides software that helps businesses manage enquiries, customers and marketing. When you use the platform, you remain responsible for the customer data you upload and the messages you choose to send.
What we collect
Your account details (name, email, business details), the business information you enter or upload, records of enquiries and conversations handled through the platform, usage data needed to run and secure the service, and billing details handled by our payment provider.
Your customers' data
Customer records you add are stored separately from every other business on the platform. We process them on your instructions so that we can provide the service. Marketing consent is recorded against each contact, and every marketing message includes a way to opt out.
Marketing rules
You are responsible for having a lawful basis to contact your customers. The platform records consent, honours opt-outs, and lets you exclude contacts from marketing at any time. We recommend reviewing UK GDPR and PECR requirements for your sector.
How long we keep data
Account and customer data is retained while your subscription is active, and for a limited period afterwards so you can recover it. You can set shorter retention periods, and you can delete records at any time.
Your rights
You can request access to, correction of, export of or deletion of your data. You can also action deletion and export requests from your own customers directly in the platform.
Security
Access is protected by authenticated accounts and role-based permissions, data is encrypted in transit and at rest by our infrastructure providers, and significant actions are recorded in an audit log.
Contact
Questions about this policy can be sent to hello@pryvela.ai.